Complaints procedure

If you are unhappy with the service you have received, please say so. Complaints are handled by Mortgage Lane Limited as the regulated principal firm.

How to complain

Email Kris@mortgagelane.com or call 07471 382000. Please include your name, how to contact you, and what has gone wrong.

What happens next

Your complaint will be acknowledged promptly and investigated. A final response will be sent within eight weeks of receipt. If more time is needed, you will be told why and when to expect an answer.

If you remain unhappy

You may be able to refer your complaint to the Financial Ombudsman Service, normally within six months of the final response. The service is free to consumers.

Kristian Toth (IRN KXT00429) is a self-employed broker/registered individual acting on behalf of Mortgage Lane Limited, which is authorised and regulated by the Financial Conduct Authority under FRN 937192.

PLACEHOLDER — confirm the complaints contact details and timescales with Mortgage Lane Limited before launch.